Smarter Working

Allowing Information Workers to work Where & When they are Most productive Cost-effective And environmentally respectful
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Technology is reshaping the way of working and workplace as we know it, forcing us to reassess how we use physical spaces alongside a new, virtual world of online collaboration.

The drive towards a creative, service-based economy is helping to usher in an anytime, anywhere way of work.

And people in all industries are embracing flexible and remote working ways to work- to help balance new workloads with family and social life.

We are evolving towards a future way of work where legacy office hierarchies and fixed work locations will disappear; where 'virtual' presence will predominate over face-to-face contact, and where a new armoury of communication and collaboration tools will take creative and know-how work to a new level of productivity.


evolve schema
Explore the forces that are reshaping the way of work.

This new work dynamic is not just an idealistic vision, light years away from their current realities of workplaces. It is seeping into all of us - a natural evolution that we are seeing throughout the workplace:

  • Where performance is measured by 'results' - and not merely 'presence' at the workplace

  • Where people are self-motivated, exercising true freedom of choice

  • Where collaboration happens naturally, born out of a natural desire to connect with others

  • Where management is based on trust, and can never be conditional or partial

  • And where employees and employers are 'on the same side', at the same time.

90% of the surveyed Entreprise employees stated that they spend at least some time working off site



Quiet Rooms :

small enclosed spaces with acoustic privacy

Quiet Areas :

comfortable and attractive, multiple work-setting for individuals, low noise policy

Collaboration Areas :

comfortable and adaptable for group needs, located away from quiet areas


Social Hubs :

relaxing 'off-stage' spaces with refreshments, for groups or individuals

Inspiring Spaces :

stimulating environments such as art galleries, museums or outdoor locations

Neutral Ground :

somewhere to hold meetings outside the corporate territory

Transition Spaces :

public spaces used while in transit, including cafés and transport


Home or Hotel Room :

somewhere private, peaceful and comfortable


As more and more of you are finding your own personal portfolio of workspacess, the workforce will become increasingly dispersed and you will have to learn to communicate without the power of face-to-face interaction and body language.

Yet, the need for you to stay connected, through dispersed collaboration, has never been greater.

The impact of the spoken word becomes exponentially more important.

As you find new and different spaces in which to work both inside and outside the office, it is inevitable that you spend less time meeting face to face.

Modern technology is evolving to a high state of sophistication to meet your new needs - helping you to work seamlessly, wherever you are. In this new context, the power of your voice is set to become a vital business asset.

How do you deal intelligently with new acoustic conditions? Consider the technology you use to overcome them - and how you maintain voice performance over longer periods of time, so that you can be confident that your message always gets through - with the consistency, quality and clarity that it deserves.

Unified communications in now widely touted as the solution to the make sense of the communications choices that users now have to make. After years of misinterpretation; the benefits of the solutions on the market are simple to understand - for users and their managers alike:

  • One number - means fewer calls misse

  • One integrated voicemail - means less time chasing messages

  • Presence and Instant Messaging - makes it easier for track and communicate with colleagues; whatever they are doing

  • One directory - use of one corporate repository; accessible from any device

  • Multimedia conferencing - collaborate efficiently, instantly - with minimal set up or administration

Making Unified Communications Happen

There are key pieces of equipment that you need to make UC happen for them. A netbook or laptop. Wireless broadband. UC software. And another that is emerging as increasingly important, the headset...

"As UC and collaboration solutions become more popular for knowledge workers, they will need to have both hands free to use the mouse and the keyboard. At this point, the action of tucking a handset or mobile phone under the ear for mong periods of the day becomes uncomfortable for the employee, if not a health and safety risk for the company. We expect more knowledge workers to use headsets, by choice, if not as a direct mandate by management."

Steve Blood, "Improve the Performance of you Softphone for Unified Communications" Gartner, September 10, 2009.

The Anatomy of a Typical Unified Communications System

It's easy to assume that overall voice quality on phone calls has gradually improved along with advances in other technologies. But with the growth of mobile phones, voice over IP and other network variables, audio quality has actually become less reliable and less intelligible.

Why Plantronics?

Fortunately the telephony headset in evolving as the solution - helping organisations to get the very best out of their voice communications.

In lower quality calls from mobiles and VoIP phones it is easy to lose critical high-frequency signals. The latest market leading Plantronics headsets - unlike consumer headsets that emphasise bass sounds - have a frequency response curve that compensates by boosting the 'lost' high-frequency signals to produce a clearer call.

Traditional telephones provide around 15% of the information in human speech - wideband technology on the latest Plantronics headsets captures 33%, so users hear more detail, more clarity and more warmth on VoIP calls.

Noise cancelling microphones, placed close to the mouth with a highly adjustable boom, now help to eliminate the intrusive background noises that can affect home and mobile workers.

Whether you already have experience with a UC audio device deployment or this is your first project, Plantronics can help.

We've taken first-hand customer experiences plus lessons learned and created the Plantronics UC Toolkit. Specifically designed for the IT professional, the UC Toolkit will help you conduct a smooth UC audio device deployment, which results in high user adoption.

The Plantronics UC Toolkit is a portfolio of IT best practices, recommendations and off-the-shelf tools aligned with five phases - Trial, Plan, Deploy, Adopt and Evolve - designed to let you leverage the most relevant information for your own UC environment and company goals.

Watch the UC Toolkit overview video Visit the UC Toolkit Website

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